It can take 10-14 working days for your refund to be processed from receipt of the returned item. You will receive an email once your refund has been processed. Any refund will automatically be issued to the payment method you used to place the original order. Please note that this may vary during busy periods. We will endeavour to process your refund as quickly as possible.
Items may have varied delivery times depending on stock. We use a white glove courier service who will contact you via email/telephone to arrange delivery. Delivery is usually 2-3 weeks from the date of the order unless stated otherwise on the description. Custom made items are usually delivered between 4-6 weeks.
If you have any faults with your item that are non caused please email us with your name, address, order number and a description of the issue & photos. Returns can be made within 14 days from purchase as long as still in original packaging. The customer would have to pay the return fee which we can calculate via our courier. The customer would need to contact us in the first instance then we can provide them with a return quote.